Terms & Conditions



Within the Republic of Ireland, if the total order value is €49 or more, delivery is free.
If the total order value is less than €49 we will charge an additional shipping fee of €5.95

Additional delivery charges are applied to all orders for the UK, the Highlands, and Islands. Charges are dependent on number of boxes, and weight of each box. Please contact us at info@rupertandfrank.com for a quote.

Should delivery be undertaken in several stages for technical or logistic reasons, shipping costs will only be applied once.



Rupert & Frank will process your order within two working days of receipt. A shipment may take up to five working days for arrival.

In the unlikely event that any of the products are not in stock, delivery may be delayed. We will certainly keep you informed via email of the progress of your order.

We only deliver within the Republic of Ireland. We do not deliver to the UK or Channel Islands. For international shipments, please contact Rupert & Frank customer service at; info@rupertandfrank.com



Rupert & Frank want you and your pet to be delighted with our products.

If for any reason you want to return a product please email info@rupertandfrank.com

As long as the order is returned to us in its original condition and we are contacted by email within seven days of the delivery date, we will reimburse you for the full value of the order.

This returns policy does not effect your statutory rights.



This agreement is governed by Irish law and the exclusive jurisdiction of the courts of the Republic of Ireland will apply to this agreement.